About Peoplease

Peoplease is a leading Professional Employer Organization (PEO) providing solutions to small and medium-sized businesses in the blue and gray-collar industries. We enable our clients and partners to achieve their aspirations by offering world-class service and administrative solutions in payroll, human resources, benefits, and risk management. At Peoplease, we foster a culture of inclusion and belonging, driven by our core values: Engagement, Integrity, Tenacity, Curiosity, Happiness, and a Service-obsessed mindset. 

Position Summary

Peoplease is seeking a dedicated and qualified Employee Support Specialist to join our team. If you’re passionate about providing outstanding service and enjoy being the helpful voice that clients and their employees rely on, we want to hear from you. As the Employee Support Specialist, you will serve as the first point of contact within our dedicated support center. You will provide exceptional Tier 1 support and expertly guide users through common inquiries related to our employee portal, onboarding, payroll, benefits, and workers' compensation. Your mission is to ensure every interaction is resolved efficiently and positively, playing a vital role in our clients' daily operations and success.

An ideal candidate will have the ability to manage and execute the coordination of multiple projects within required timeframes and expectations; demonstrated excellence in communication skills, both oral and written; and possess a working knowledge of Microsoft Office products. You should be detail-oriented and able to effectively communicate with other team members, regional teams, Senior Management, and Third-Party Administrators.

The candidate must be a self-starter with the ability to function as a remote employee in a distributed work team.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver exceptional customer service and support by providing timely, accurate, and empathetic assistance to clients and their worksite employees across a range of topics.
• Guide users through portal-related needs, including registration, navigation, password resets, user account management, and troubleshooting access issues.
• Support employee onboarding by partnering with our Implementation Department to ensure a seamless transition onto the platform.
• Manage employee data updates by assisting employees with updating critical personal information, including direct deposit details and address changes.
• Clarify payroll inquiries, including explaining pay stub details, deductions, and research direct deposit discrepancies or payroll delays.
• Facilitate workers’ compensation claim intake, accurately gathering and documenting information for initial incident reporting.
• Maintain accurate records by logging all employee interactions and support cases within our CRM system.
• Escalate appropriately, identifying and routing complex inquiries to Tier 2 support or specialized departments (e.g., Payroll, Benefits, HR).
• Actively contribute to the team's internal knowledge base by sharing insights, feedback, and solutions to improve internal documentation and processes
• Achieve performance standards by meeting or exceeding metrics related to efficiency, resolution time, accuracy, and customer satisfaction.
• Assist with enterprise-wide projects and across-functional initiatives as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or GED equivalent.
• Minimum of 1-2 years of customer service experience, preferably in a call center, help desk, or client support environment.
• Exceptional communication skills (verbal, written, and active listening).
• Strong problem-solving and analytical abilities with a keen attention to detail.
• Demonstrated proficiency navigating computer systems including CRM software and Microsoft Office Suite.
• Ability to multitask, manage time effectively, and thrive in a fast-paced, high-volume environment.
• A customer-first mindset with a professional mindset, patient, and empathetic approach to resolving inquiries.

Preferred:

• Associate's or Bachelor's degree.
• Experience working within a PEO or having direct exposure to HR, payroll processing, or benefits administration concepts.
• Bilingual skills (e.g., Spanish) are a plus.

Physical Demands and Work Environment

The role requires regular communication and occasional travel to support the distributed workforce. The role will primarily function indoors but may involve working in varying temperatures or outdoor environments as needed.

Why Join Us?

• Be part of an innovative and growth-oriented company in the PEO industry.  
• Opportunity to drive meaningful impact and lead a high-performing team. 
• Competitive salary and benefits package.